Last updated: 18 August 2026

At Ryan Lim, we want you to be completely satisfied with every purchase. If you need to make a return, exchange, or claim a refund, please review our policy below.

1. Statutory Rights in Singapore

All items sold by Ryan Lim come with statutory guarantees under Singapore consumer law that cannot be excluded. If a product is defective, damaged, fails to match its description, or does not function as intended, you are entitled to a remedy such as a repair, replacement, or refund. These statutory protections apply independently of our change-of-mind policy.

2. Change-of-Mind Returns

In addition to your statutory rights, we provide a 30-day change-of-mind return period. You have 30 calendar days from the date your package is delivered to request a return if you decide an item is not quite right for you.

3. Return Eligibility and Item Condition

To be accepted for return, items must be returned in their original condition: unworn, unwashed, and unaltered, with all original tags attached and packaging fully intact. For health and hygiene reasons, certain products cannot be returned once their packaging has been opened, including underwear, swimwear, and pierced jewellery.

4. How to Submit a Return

To initiate a return, please contact our team at info@ryan-lim.com with your order number and the reason for the return. Once your request has been reviewed and approved, we will provide the designated return address. Return addresses are provided only upon approval to ensure accurate tracking and secure handling.

5. Return Shipping Costs

Customers are responsible for return delivery fees when returning items due to a change of mind. If you are returning an item because it is faulty, damaged, or incorrectly supplied, Ryan Lim will cover the full cost of return shipping.

6. Refund Processing and Timelines

Once your returned items have arrived and passed inspection, we will issue your refund within 7 business days (Monday through Saturday). All refunds are credited directly to your original payment method. Please note that your bank or payment provider may require additional business days to reflect the funds in your account.

7. Order Cancellations Prior to Dispatch

If you wish to cancel an order that has not yet shipped, please reach out to us immediately at info@ryan-lim.com. If the order has not been dispatched from our facility, we will cancel it and issue a full refund immediately.

8. Items Damaged on Arrival

If your parcel arrives damaged or defective, please notify us within 48 hours of delivery, including clear photographs of the issue. We will arrange a prompt replacement or a full refund at no additional cost to you.

9. Customer Support

If you have any questions regarding returns, exchanges, or refunds, please contact us at info@ryan-lim.com.